Challenges of Multiculturalism in Public Services: An Integrative Approach
Abstract
This research aims to analyze the challenges of multiculturalism in public services and develop an integrative approach to improve the quality of inclusive and effective services. The method used is descriptive analysis with a qualitative approach, involving literature study, observation and in-depth interviews with various cultural groups and public administration officials. Research findings show that there is a gap between public policy and the cultural values of multicultural societies, as well as challenges in implementing policies that consider diversity without sacrificing fairness and effectiveness. Performance indicators such as inclusion of cultural values, community participation, and inclusive use of language show variations in policy effectiveness, with some areas requiring improvement to achieve more equitable and fair public services for all cultural groups.
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