Analysis of Standard Operating Procedure Implementation in Karampuang Sub-District: Supporting Success Factors
Keywords:
Quality of Public Services, Service Success Factors, Standard Operating Procedures
Abstract
This research aims to investigate the implementation of Standard Operating Procedures (SOP) in Karampuang Sub-District, Makassar City, focusing on procedural clarity, information transparency, and regulatory compliance. The research method employs a qualitative approach with in-depth interviews with relevant stakeholders. Findings indicate that clear SOP implementation and information transparency support the enhancement of public service quality and citizen satisfaction in the sub-district.
References
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Haning, M. T. (2019). Reformasi Birokrasi di Indonesia: Tinjauan Dari Perspektif Administrasi Publik. JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik). https://doi.org/10.31947/jakpp.v4i1.5902
Ishak, W., Dama, H., & Asi, L. L. (2022). Pengaruh Budaya Organisasi Terhadap Kualitas Pelayanan Publik Pada Kantor Samsat Kabupaten Gorontalo. JAMBURA: Jurnal Ilmiah Manajemen Dan Bisnis, 5(2).
Ketut, R. N. (2021). STRATEGI PENINGKATAN PUBLIK PELAYANAN. Jurnal Inovasi Penelitian, 1(1).
Malohing, M. C., Milwan, M., & Wibowo, S. (2022). Strategi Peningkatan Kualitas Pelayanan Publik Pegawai Kantor Kecamatan Malinau Barat Kabupaten Malinau. Ideas: Jurnal Pendidikan, Sosial, Dan Budaya, 8(3). https://doi.org/10.32884/ideas.v8i3.904
Mubangizi, B. C., & Gray, M. (2011). Putting the “public” into public service delivery for social welfare in South Africa. International Journal of Social Welfare, 20(2). https://doi.org/10.1111/j.1468-2397.2010.00760.x
Nurdin, N. H. (2019). Optimalisasi Pelayanan Publik Dalam Perspektif New Publick Service Pada Badan Pendapatan Daerah Kota Makassar. Jurnal Ilmiah Pranata Edu, 1(1), 01–13. https://doi.org/10.36090/jipe.v1i1.188
Rulandari, N., Reflus, K., & Zaya, A. S. (2023). The Influence of Service Quality, SOP and Instructor Competence on the Satisfaction of Training Participants in Basic Safety Training and Survival Craft and Rescue Boat at the Ministry of Transportation STIP Marunda. Sinergi International Journal of Education, 1(1). https://doi.org/10.61194/education.v1i1.36
Soviana Putri, D., & Nurhadi. (2021). Faktor-Faktor Yang Mempengaruhi Kualitas Pelayanan Publik Pada Era New Normal Di Dinas Penanaman Modal Dan Pelayanan Terpadu Kabupaten Gunungkidul. Jurnal Enersia Publika, 5(1).
Susanti, G. (2022). Evaluation of Innovation Adaptive Bureaucracy in Disruption Era: A Case Study of Drive Thru Services in Tax Payments in South Sulawesi Province. International Journal Papier Public Review, 3(2). https://doi.org/10.47667/ijppr.v3i2.212
Syafiq, M. (2019). Birokrasi di Era Revolusi Industri 4.0. Journal of Social Politics and Governance (JSPG), 1(1). https://doi.org/10.24076/jspg.v1i1.155
Syahrul, M., & Nasution, W. (2022). KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN DESA SIDORAME MEDAN PERJUANGAN. AS-SIYASAH: Jurnal Ilmu Sosial Dan Ilmu Politik, 7(1). https://doi.org/10.31602/as.v7i1.6304
Tuswoyo, & Kartika Methasari. (2022). INFLUENCE OF SERVICE QUALITY AND OPERATIONAL STANDARD OF SERVICE PROCEDURES (SOP) ON SATISFACTION OF COMMUNITY AT ONE-STOP SERVICE IMPLEMENTING UNIT SUB DISTRICT GUNUNG SAHARI UTARA. JILPR Journal Indonesia Law and Policy Review, 3(2). https://doi.org/10.56371/jirpl.v3i2.65
Published
2025-11-28
Section
Articles
