Integrasi Infrastruktur dan Teknologi dalam Pelayanan Kependudukan: Studi Kasus di Kabupaten Luwu
Keywords:
Kualitas Pelayanan Publik, Efektivitas pelayanan, Unit Pelayanan
Abstract
This study aims to explore the effectiveness of population information services at the Office of Population and Civil Registration Agency of Luwu Regency. The methods employed include direct observation and interviews with community members and officials. Findings indicate that adequate infrastructure management, advanced information technology utilization, and emphasis on courtesy in service have positively impacted the quality of population services.
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Devi, P., Muchsin, S., & Suyeno. (2021). Inovasi Program Pelayanan Publik Berbasis Digital Government (Studi Kasus pada Pengadilan Agama di Kota Malang). Jurnal Respon Publik, 15(1).
Dewi, F. C., & Oktariyanda, T. A. (2022). ANALISIS PENERAPAN ELECTRONIC GOVERNMENT MELALUI MESIN ANJUNGAN DUKCAPIL MANDIRI (ADM) (STUDI KASUS PADA MAL PELAYANAN PUBLIK KABUPATEN MAGETAN). Publika. https://doi.org/10.26740/publika.v10n2.p637-652
Hattemer-Apostel, R. (2001). Standard operating procedures - A novel perspective. In Quality Assurance Journal (Vol. 5, Issue 4). https://doi.org/10.1002/qaj.155
Laliyo, A. R. H., Gosal, T. A. M. R., & Rachman, I. (2022). Kualitas Pelayanan Publik Di Badan Penyelenggara Jaminan Sosial Kesehatan Di Kota Manado. Jurnal Governance, 2(1).
Nurdin, N. H. (2019). Optimalisasi Pelayanan Publik Dalam Perspektif New Publick Service Pada Badan Pendapatan Daerah Kota Makassar. Jurnal Ilmiah Pranata Edu, 1(1), 01–13. https://doi.org/10.36090/jipe.v1i1.188
Seno, R. H. (2020). Reformasi Administrasi di Korea Selatan: Sebuah Pembelajaran Kesuksesan. Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja Dan Administrasi Pelayanan Publik, 23(2). https://doi.org/10.31845/jwk.v23i2.667
Syafiq, M. (2019). Birokrasi di Era Revolusi Industri 4.0. Journal of Social Politics and Governance (JSPG), 1(1). https://doi.org/10.24076/jspg.v1i1.155
Tasyah, A., Lestari, P. A., Syofira, A., Rahmayani, C. A., Cahyani, R. D., & Tresiana, N. (2021). Inovasi Pelayanan Publik Berbasis Digital (E-Government) di Era Pandemi Covid-19. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 18(2). https://doi.org/10.31113/jia.v18i2.808
Zimmermann, H.-D. (2022). Digital Transformation - The Emerging Digital Economy. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.2881849
Published
2024-07-13
Section
Articles
Copyright (c) 2024 Sitti Mirsa, Mita Arnika
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