Evolusi Layanan Publik dalam Implementasi E-Government di Kantor Pelayanan Perizinan
Keywords:
Transformasi Organisasii, Electronic Government, Pelayanan Publik
Abstract
Penelitian ini bertujuan untuk mengeksplorasi proses perubahan di Kantor Pelayanan Perizinan SINTAP Kota Parepare dalam konteks implementasi e-Government. Metode yang digunakan adalah pendekatan kualitatif dengan studi kasus deskriptif, melibatkan wawancara mendalam, observasi, dan studi dokumen. Temuan menunjukkan bahwa langkah-langkah seperti penciptaan suasana mendesak, pembentukan koalisi pengarah, pengembangan visi dan strategi, pemberdayaan pegawai, pencapaian keuntungan jangka pendek, pengkonsolidasian pencapaian, dan pencanangan pendekatan baru telah berhasil meningkatkan efisiensi dan efektivitas layanan publik melalui teknologi informasi.
References
Andana Adytia Kusuma, Sadu Wasistiono, & Andi Pitono. (2021). PENERAPAN E-GOVERNMENT DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA BANDUNG PROVINSI JAWA BARAT. VISIONER : Jurnal Pemerintahan Daerah Di Indonesia, 13(2). https://doi.org/10.54783/jv.v13i2.422
Dionysopoulou, P., Svarnias, G., & Papailias, T. (2021). Total quality management in public sector, case study: Customs service. Regional Science Inquiry, 13(1).
Groeneveld, S., Andrews, R., Meier, K. J., & Schröter, E. (2022). Representative Bureaucracy and Public Service Performance: Where, Why and How Does Representativeness Work? SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3982606
Laliyo, A. R. H., Gosal, T. A. M. R., & Rachman, I. (2022). Kualitas Pelayanan Publik Di Badan Penyelenggara Jaminan Sosial Kesehatan Di Kota Manado. Jurnal Governance, 2(1).
Lesnikowski, A., Biesbroek, R., Ford, J. D., & Berrang-Ford, L. (2021). Policy implementation styles and local governments: the case of climate change adaptation. Environmental Politics, 30(5). https://doi.org/10.1080/09644016.2020.1814045
Miladi, N. (2016). Social media and social change. Digest of Middle East Studies, 25(1). https://doi.org/10.1111/dome.12082
Nabila Dwi Ananda Kahar. (2021). Pelayanan perizinan berbasis aplikasi e-lebbami pada kantor pelayanan perizinan administrasi kota makassar. Ilmu Administrasi.
Pan, Z., & Zhang, K. (2022). Analysis of Policy Change in the Implementation Process. Scientific and Social Research, 4(6). https://doi.org/10.26689/ssr.v4i6.3986
Purwadi, A. (2011). DEREGULASI DAN DEBIROKRATISASI PENYELENGGARAAN PELAYANAN PERIJINAN. Perspektif, 16(1). https://doi.org/10.30742/perspektif.v16i1.68
Saputra, A. N., & Utami, A. N. F. (2021). Perilaku Organisasi di Kantor Pelayanan Perizinan pada Kantor Perizinan dan Penanaman Modal Terpadu Kota Makassar. Jurnal Arajang, 4(1). https://doi.org/10.31605/arajang.v4i1.2481
Sari, N. T. P., & Kusumawati, A. (2022). The efforts to strengthening of micro, small and medium-sized enterprises (MSME) in Indonesia. Asian Journal of Management Entrepreneurship and Social Sciene, 02(01).
Syafiq, M. (2019). Birokrasi di Era Revolusi Industri 4.0. Journal of Social Politics and Governance (JSPG), 1(1). https://doi.org/10.24076/jspg.v1i1.155
Tasyah, A., Lestari, P. A., Syofira, A., Rahmayani, C. A., Cahyani, R. D., & Tresiana, N. (2021). Inovasi Pelayanan Publik Berbasis Digital (E-Government) di Era Pandemi Covid-19. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 18(2). https://doi.org/10.31113/jia.v18i2.808
Yi-wei, C., & Meng-chian, H. (2021). Dynamics in Organization: Comparison Study of Learning Organization with Adaptive Organizations. Journal of Asian Multicultural Research for Social Sciences Study, 2(1). https://doi.org/10.47616/jamrsss.v2i1.85
Dionysopoulou, P., Svarnias, G., & Papailias, T. (2021). Total quality management in public sector, case study: Customs service. Regional Science Inquiry, 13(1).
Groeneveld, S., Andrews, R., Meier, K. J., & Schröter, E. (2022). Representative Bureaucracy and Public Service Performance: Where, Why and How Does Representativeness Work? SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3982606
Laliyo, A. R. H., Gosal, T. A. M. R., & Rachman, I. (2022). Kualitas Pelayanan Publik Di Badan Penyelenggara Jaminan Sosial Kesehatan Di Kota Manado. Jurnal Governance, 2(1).
Lesnikowski, A., Biesbroek, R., Ford, J. D., & Berrang-Ford, L. (2021). Policy implementation styles and local governments: the case of climate change adaptation. Environmental Politics, 30(5). https://doi.org/10.1080/09644016.2020.1814045
Miladi, N. (2016). Social media and social change. Digest of Middle East Studies, 25(1). https://doi.org/10.1111/dome.12082
Nabila Dwi Ananda Kahar. (2021). Pelayanan perizinan berbasis aplikasi e-lebbami pada kantor pelayanan perizinan administrasi kota makassar. Ilmu Administrasi.
Pan, Z., & Zhang, K. (2022). Analysis of Policy Change in the Implementation Process. Scientific and Social Research, 4(6). https://doi.org/10.26689/ssr.v4i6.3986
Purwadi, A. (2011). DEREGULASI DAN DEBIROKRATISASI PENYELENGGARAAN PELAYANAN PERIJINAN. Perspektif, 16(1). https://doi.org/10.30742/perspektif.v16i1.68
Saputra, A. N., & Utami, A. N. F. (2021). Perilaku Organisasi di Kantor Pelayanan Perizinan pada Kantor Perizinan dan Penanaman Modal Terpadu Kota Makassar. Jurnal Arajang, 4(1). https://doi.org/10.31605/arajang.v4i1.2481
Sari, N. T. P., & Kusumawati, A. (2022). The efforts to strengthening of micro, small and medium-sized enterprises (MSME) in Indonesia. Asian Journal of Management Entrepreneurship and Social Sciene, 02(01).
Syafiq, M. (2019). Birokrasi di Era Revolusi Industri 4.0. Journal of Social Politics and Governance (JSPG), 1(1). https://doi.org/10.24076/jspg.v1i1.155
Tasyah, A., Lestari, P. A., Syofira, A., Rahmayani, C. A., Cahyani, R. D., & Tresiana, N. (2021). Inovasi Pelayanan Publik Berbasis Digital (E-Government) di Era Pandemi Covid-19. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 18(2). https://doi.org/10.31113/jia.v18i2.808
Yi-wei, C., & Meng-chian, H. (2021). Dynamics in Organization: Comparison Study of Learning Organization with Adaptive Organizations. Journal of Asian Multicultural Research for Social Sciences Study, 2(1). https://doi.org/10.47616/jamrsss.v2i1.85
Published
2025-07-31
Section
Articles
