Evolution of Public Services in the Implementation of E-Government at the Licensing Service Office
DOI:
https://doi.org/10.36090/jipe.v7i2.1495Kata Kunci:
Organizational Transformation, Electronic Government, Public ServiceAbstrak
This research aims to explore the change process at the Integrated Licensing Office (SINTAP) in Parepare City regarding the implementation of e-Government. The method used is a qualitative approach with a descriptive case study, involving in-depth interviews, observations, and document analysis. Findings indicate that steps such as creating a sense of urgency, forming a guiding coalition, developing vision and strategy, empowering employees, achieving short-term gains, consolidating achievements, and introducing new approaches have successfully enhanced the efficiency and effectiveness of public services through information technology.
Referensi
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Dionysopoulou, P., Svarnias, G., & Papailias, T. (2021). Total quality management in public sector, case study: Customs service. Regional Science Inquiry, 13(1).
Groeneveld, S., Andrews, R., Meier, K. J., & Schröter, E. (2022). Representative Bureaucracy and Public Service Performance: Where, Why and How Does Representativeness Work? SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3982606
Laliyo, A. R. H., Gosal, T. A. M. R., & Rachman, I. (2022). Kualitas Pelayanan Publik Di Badan Penyelenggara Jaminan Sosial Kesehatan Di Kota Manado. Jurnal Governance, 2(1).
Lesnikowski, A., Biesbroek, R., Ford, J. D., & Berrang-Ford, L. (2021). Policy implementation styles and local governments: the case of climate change adaptation. Environmental Politics, 30(5). https://doi.org/10.1080/09644016.2020.1814045
Miladi, N. (2016). Social media and social change. Digest of Middle East Studies, 25(1). https://doi.org/10.1111/dome.12082
Nabila Dwi Ananda Kahar. (2021). Pelayanan perizinan berbasis aplikasi e-lebbami pada kantor pelayanan perizinan administrasi kota makassar. Ilmu Administrasi.
Pan, Z., & Zhang, K. (2022). Analysis of Policy Change in the Implementation Process. Scientific and Social Research, 4(6). https://doi.org/10.26689/ssr.v4i6.3986
Purwadi, A. (2011). DEREGULASI DAN DEBIROKRATISASI PENYELENGGARAAN PELAYANAN PERIJINAN. Perspektif, 16(1). https://doi.org/10.30742/perspektif.v16i1.68
Saputra, A. N., & Utami, A. N. F. (2021). Perilaku Organisasi di Kantor Pelayanan Perizinan pada Kantor Perizinan dan Penanaman Modal Terpadu Kota Makassar. Jurnal Arajang, 4(1). https://doi.org/10.31605/arajang.v4i1.2481
Sari, N. T. P., & Kusumawati, A. (2022). The efforts to strengthening of micro, small and medium-sized enterprises (MSME) in Indonesia. Asian Journal of Management Entrepreneurship and Social Sciene, 02(01).
Syafiq, M. (2019). Birokrasi di Era Revolusi Industri 4.0. Journal of Social Politics and Governance (JSPG), 1(1). https://doi.org/10.24076/jspg.v1i1.155
Tasyah, A., Lestari, P. A., Syofira, A., Rahmayani, C. A., Cahyani, R. D., & Tresiana, N. (2021). Inovasi Pelayanan Publik Berbasis Digital (E-Government) di Era Pandemi Covid-19. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 18(2). https://doi.org/10.31113/jia.v18i2.808
Yi-wei, C., & Meng-chian, H. (2021). Dynamics in Organization: Comparison Study of Learning Organization with Adaptive Organizations. Journal of Asian Multicultural Research for Social Sciences Study, 2(1). https://doi.org/10.47616/jamrsss.v2i1.85
